Terms and Conditions

1.    scope of application

These General Terms and Conditions (GTC) of SV-M GmbH, Rheinstrasse 7, CH-8280 Kreuzlingen (hereinafter “SV-M”) regulate the rights and obligations in connection with the use of the online store is an online store for clothing items.

The following General Terms and Conditions (GTC) apply between SV-M and its customers in the version currently available and valid at the time of conclusion of the contract.

Customer is any natural or legal person who has a business relationship with SV-M. The GTC, the terms of delivery and payment as well as the privacy policy may be amended from time to time.

These terms and conditions apply exclusively. Conflicting, supplementary or deviating terms and conditions must be expressly confirmed in writing by SV-M in order to be valid. The customer confirms with the use of and/or with an article order or with conclusion of a contract these AGB, including the terms of delivery and payment, to recognize comprehensively.

For reasons of better readability, the masculine form is used in these GTC for personal names and special nouns. Corresponding terms apply in principle to all genders for the purpose of equal treatment. The abbreviated form of language is for editorial reasons only and does not imply any valuation.

2.    information on contains information about articles. Prices and assortment are subject to change. All information on (item descriptions, illustrations, films, dimensions and other information, excluding prices) are to be understood as approximate values only and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. SV-M strives to provide all data and information on correct, complete, current and clear, but SV-M can neither explicitly nor implicitly guarantee it.

SV-M cannot guarantee that the listed items are available at the time of the order. Therefore, all information regarding availability and delivery time is without guarantee and may change at any time and without notice.

3. prices

All prices are in Euro (EUR), including VAT.

Shipping costs are shown separately with the order, are charged additionally and are to be paid by the customer, as well as any customs costs.

Technical changes, errors and misprints are reserved, in particular SV-M can make price changes at any time and without notice.

4. conclusion of contract

The offers on represent an invitation to the customer to order articles. With the order via, including the acceptance of these GTC, the customer makes a legally binding acceptance to conclude the contract. SV-M then sends an automatic “order confirmation” by e-mail. Placed orders are binding for the customer.

Orders will be delivered if the items are available. If it becomes apparent after the conclusion of the contract that the ordered items cannot be delivered or cannot be delivered in full, SV-M is entitled to withdraw from the entire contract or from a part of the contract. The payment already made by the customer will be refunded accordingly. If payment has not yet been made, the Customer shall be released from the obligation to pay in full or in part. SV-M is in the case of a contract termination to no replacement delivery and also not to any compensation.

5. payment options

When purchasing an item, the Customer has the payment options specified in the order process.

6. delivery, duty to inspect and notice of defects

The articles are sent by mail to the address specified by the customer in the order. With the shipment, benefit and risk are transferred to the Customer. SV-M is not liable for any damage caused by a delayed arrival of the articles at the Customer’s or at third parties.

If the articles are available in stock, a delivery time of 3 to 8 days is to be expected. In exceptional cases, this delivery time may be exceeded.

If the delivery is not deliverable or the Customer refuses to accept the delivery, SV-M can cancel the contract after a notice of complaint to the Customer and setting a reasonable deadline, as well as charge for the cost of the inconvenience.

The Customer is obliged to inspect the delivered items immediately upon receipt of the delivery and to notify SV-M immediately in writing by letter or e-mail of any defects for which SV-M provides a warranty.

If the inspection by SV-M reveals that the articles have no detectable defects or that they are not covered by the manufacturer’s warranty, SV-M may charge the Customer for the effort involved in returning the articles or for any disposal of the articles.

7. right of return and return (revocation)

You have the right to revoke the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us SV-M by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

If you wish to revoke the contract, you can use our sample form.

8. warranty on the purchase of articles

SV-M strives to deliver articles in perfect quality. In the event of defects notified in due time, SV-M warrants that the articles purchased by the Customer are free of defects and functional during the statutory warranty period of two years from the date of delivery. It is at the discretion of SV-M to provide the warranty by equivalent replacement or by refunding the purchase price. Further claims are excluded.

Normal wear and tear as well as the consequences of improper handling or damage by the customer or third parties (especially in case of disregard of the washing instructions of SV-M) as well as defects caused by external circumstances are not covered by the warranty.

The color values are displayed in the SV-M online store as true to the original as possible. However, the original articles may deviate slightly from this, for which any warranty is excluded. 

Textiles may slowly wash out after many washes, but this is not a defect of the article.

9. liability

SV-M excludes all liability, irrespective of its legal basis, as well as claims for damages against SV-M and any auxiliary persons and vicarious agents. SV-M is in particular not liable for indirect damages and consequential damages, loss of profit or other personal injury, property damage and pure financial loss of the Client and third parties. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved.

SV-M is not able to give assurances or guarantees for the topicality, completeness and correctness of the data as well as for the constant or undisturbed availability of, its functionalities, integrated hyperlinks and further contents. to give. In particular, it is neither warranted nor guaranteed that the use of does not infringe the rights of third parties not owned by SV-M.

SV-M uses hyperlinks on only for the simplified access of the customer to other web offers. SV-M can neither know the content of these web offers in detail nor assume liability or other responsibility for the content of these websites.

10. data protection

The protection of our customers’ personal data is important to us.  SV-M takes the issue of data protection seriously and pays attention to appropriate security. SV-M processes and maintains personal data in accordance with the provisions of the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (FADP), the Telecommunications Act (TCA) and, where applicable, other provisions of data protection law, in particular the General Data Protection Regulation of the European Union (GDPR).

By accepting these GTC, the Client agrees that SV-M may use his data to carry out advertising measures (online or print), in particular to send him information about offers.

The Customer has the possibility to object to these advertising purposes at any time by notifying SV-M at the following address: Rheinstrasse 7, CH-8280 Kreuzlingen.

In all other respects to the data security explanation of SV-M, observable on, is referred.

11. further provisions

Should individual provisions of these GTC be wholly or partially void and / or ineffective, the validity and / or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions shall be replaced by provisions that come as close as possible in economic terms to the meaning and purpose of the invalid and/or ineffective provisions in a legally effective manner. The same shall apply in the event of any loopholes in the provision.

In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

Exclusive places of jurisdiction are the domicile of the customer and Kreuzlingen.

Kreuzlingen, November 4, 2022